|
EternaBond Warranty
Order Processing Procedures
- Visa, MasterCard, Discover and American Express are accepted.
- Unless notified otherwise, orders received Sunday through Thursday are processed and shipped within 24 hours.
Orders received Friday and Saturday are typically shipped on the following Monday.
- Customers will receive email confirmations of all orders within 24 hours.
- The cost for shipping is added to all orders. We provide several options for shipping
and costs vary based on the total weight of the items in your order and the method
selected. If you have special shipping needs, please contact us
so appropriate arrangements can be made.
- Orders shipped to an address in Illinois will be assessed Illinois Sales Tax.
- We verify addresses with credit card companies when processing orders. If your order is
being shipped to an address different than your billing address, please contact your
credit card company to reflect the shipping address as an alternate address for your
account.
Return Policy
- Satisfaction Guaranteed!!
- To return a product, please contact us in advance regarding
the nature and reason for the return.
- Return shipping charges are the responsibility of the customer. The initial shipping
charges will not be refunded.
Privacy Statement
EternaBond is committed to protecting your privacy and have
created this statement to outline our approach in this regard. The
following discloses the information gathering and dissemination
practices for our web site. If you have any concerns, comments or
complaints, please let us
know.
Information We Collect...
We collect general information as you browse our site to help us
diagnose problems with our server, administer our web site, and
analyze broad demographic information about our visitors. The
following information is obtained:
- IP Address - We use IP addresses to measure site traffic and
help provide relevant shopping experiences. Your IP address is
not linked to your customer information.
- Referral Site - If you come to our site via a link, the
location of the referral is captured. This is to help us know
where our customers come from.
- Browser Type - This information is captured to help us
optimize our site to match the latest technology used by our
customers.
- Movements through our site - We keep track of the pages you
visit to help us provide a more personalized and relevant
shopping experience.
In addition, our site uses an order form for customers to
request products. This order form allows us to obtain contact
information (email, address, & phone number) and payment
information (credit card number). This information is used to
confirm your order and respond to any questions you may have.
Where required, we also share this information with certain
intermediaries (UPS, USPS) strictly to process and
ship your order. EternaBond does not sell, rent or
loan information regarding its customers to any third party.
Lastly, to improve our services to you we may from time to time
request some of our customers to complete a voluntary survey.
Survey answers are confidential. If you do not wish to participate
in a survey, simply decline to participate when asked.
Correspondence From Us...
To keep you informed about our latest offers, we may notify
you of current promotions, specials and new additions to our web
sites.
We provide our customers with the ability to be removed from
our mailing list and to cease receiving all communications from
us. To do so, please Contact Us and
request to be removed from our mailing list.
Contacting Us...
If you have any questions about this privacy statement, the
practices of this site, or your dealings with EternaBond, you can
contact us at:
EternaBond
75 E. Division St.
Mundelein, IL 60060
1-888-336-BOND (2663)
Security Statement
EternaBond takes credit card information security seriously. We
have implemented a variety of technical and procedural controls to
ensure transactions on our site are private and protected.
Secure Socket Layers...
To ensure information you provide online is secure during
transmission, EternaBond employs Secure Socket Layers (SSL)
encryption technology while processing personal information
supplied by you.
To be sure you have the maximum protection available, we
strongly advise that you download the latest version of your
browser.
|
